terms and conditions
FURNITURE ISLE, LLC takes every step possible to ensure your order arrives in the best condition possible. All shipments should be inspected upon delivery, and any claim should be made within 48 hours of receipt of merchandise. Items that are not damaged are subject to a 25% restocking fee and Return Authorization (RA) must be obtained from FURNITURE ISLE, LLC no later than 48 hours after receipt of merchandise. Shipping charges are non-refundable. Buyer is responsible for repackaging and return transportation. Returned items must be shipped back to FURNITURE ISLE, LLC in its original packaging, with no signs of use, wear or damage. Upon receipt, FURNITURE ISLE, LLC will inspect the package for any damage and reserves the right to partially or wholly accept or deny returned merchandise.
At time of delivery, buyers are responsible for the following delivery conditions: The driver will require the buyer or his/her authorized agent to sign a physical inspection report and/ or delivery receipt. It is critical that the buyer or his authorized agent notes (in his/her own words) on delivery receipt any damage to the box before they inspect the product and accept shipment.
If the box shows ANY SIGNS of carrier mishandling: hole(s), crushed corners, dents, worn tops, bottoms or edges, scraping, dirt etc., the buyer/agent must note the exact description of each carton on the physical inspection report and/or delivery receipt.
Once buyer/agent notes the condition of the box(s), they should inspect the product. If upon further inspection the buyer/agent notices major or unacceptable levels of damage to the product, they can then sign the delivery receipt and/or physical inspection report "REFUSED DAMAGE", and give a detailed description of damage uncovered.
Buyer must then call FURNITURE ISLE, LLC customer service (718-767-1401) within 24 hours to make us aware of the situation.
In the event that a suitable replacement is not available, a refund (including shipping) will be issued in the form of the original payment method or a company check.
It is the buyer’s full responsibility to thoroughly inspect an item before signing and accepting delivery. If damage is discovered after signing for delivery without any notation, FURNITURE ISLE, LLC will not be responsible for any replacement or return.
Transportation for replacement orders are the sole responsibility of the buyer. FURNITURE ISLE, LLC will not ship a replacement unit on our account, but will provide the item to the buyer at no cost to arrange their own transportation (excludes “pick up” orders or “concealed” damage orders).
If a defect is discovered and confirmed, FURNITURE ISLE, LLC will replace the defective part at no cost to the buyer. In the event that a suitable replacement is not available, a return will be authorized, and after return is completed, a refund will be issued in the form of the original payment method or a company check.
All orders are subject to strikes, labor problems, lockouts contingencies of transportation, failure of usual source of supply of fuel, materials or labor, accidents, products delay or any other difficulties; FURNITURE ISLE, LLC will be relieved from responsibility for delay or failure of delivery arising out of any such causes.
Image License & Copyright
All content included on FURNITURE ISLE, LLC CD, website, or catalog, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of FURNITURE ISLE, LLC and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of FURNITURE ISLE, LLC and protected by U.S. and international copyright laws.
Payment in full is required at the time of order. An order cannot be placed with partial or incomplete payment. If paid by a credit card, the card is not charged until the items are ready to be delivered.
If a part of the order is on backorder or otherwise temporarily unavailable, partial order can be delivered. In this case, customer’s credit card is charged only for the delivered items. Alternately, if a customer prefers, the order can be delivered only when all items are available.
If paying by check, allow up to ten (10) business days for the check(s) to clear before shipment(s) is made. Temporary and postdated checks are not acceptable. We will charge a $30 fee for each time a check returns unpaid from the bank.